Returns & Exchanges

At Sven & Son®, we stand behind the quality of our luxury sleep systems and offer a 30-day comfort guarantee to ensure you find the perfect rest. If you are not completely satisfied with your purchase, our dedicated support team is here to assist with easy returns and exchanges.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via phone or email within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare for Pickup

  Ensure your adjustable base or mattress is clean and free of damage; for large furniture items, our team will coordinate a professional white-glove removal service from your home.

• 3.
  Inspection Process

  Once the item is received at our warehouse, our quality control specialists will inspect the product to verify its condition and approve the return.

• 4.
  Receive Your Refund

  After approval, your refund will be processed back to your original payment method, minus any applicable restocking or shipping fees, within 7-10 business days.